,

Dedicated Account Managers provide simplicity for PNO’s customers

Account manager

At PNO, all customers get a dedicated Account Manager responsible for the customer accounts. Customers only have one point of contact, which strengthens the relationship and collaboration. Peter Lundgren, Account Manager in Sweden, shares his view on the importance of having committed Account Managers.

What’s your day-to-day role and responsibility as an Account Manager working for PNO?

A big part of my job is to support our existing customers. It requires a lot of meetings, phone calls, and emails. I also work with new and potential customers, but that’s an entirely different process from the tasks I do with the existing customers – both work processes are exciting yet challenging. The existing customers know PNO, know how we work, and know all our names. We don’t have to sell PNO to them. Instead, we’re concentrating on keeping a good collaboration and relationship. When we meet new customers, it’s about selling PNO as a company, focusing on building a good relationship. 

 

“I believe in long-term solutions and collaborations, and I know that if the customer succeeds, we will do the same.”

 

How do you make a difference for the accounts that you’re managing?  

I build a great deal of trust by always being there for my customers. I believe in long-term solutions and collaborations, and I know that if the customer succeeds, we will do the same. That approach works well for me. My absolute strength is that I listen to my customers, and together we come up with the best solutions. 

In your opinion, why is it essential that PNO’s customers have one selected dedicated Account Manager? 

It’s about simplicity. It’s an advantage for PNO that we work closely together. The customer notices the collaboration between departments. They know that they can always contact us with questions and promptly receive an answer, which provides great security for the customers. 

 

“You want it to work, and you will do everything you can to make it work.” 

 

What difference does it make for PNO’s customers to only have one point of contact? 

From a customer perspective, it’s about simplicity and reliability. The customer always knows who to contact when they have doubts. As a responsible salesperson, you have the overall responsibility for the customers. You want it to work, and you will do everything you can to make it work.

Do you have a good customer story to share with us?

There are many! But the best feeling is when you see the customer is relieved to have received the help and support they expect from PNO. Many customers see PNO as experts in trailers, so they expect professional service from us. 

I’m responsible for an account that we, at some point, lost, but I continued to keep the dialogue with the customer, and I made sure to visit when I was in the area. I knew nothing would happen the next three years, but today they’re a 100% satisfied PNO customer again. The collaboration has since continued to develop, and our trailers are now available in several departments within the company.

Do you want to be a part of the PNO Team? Click here to view all available positions.

Related news

SAGA LOGO
,

We’re supporting the youth movement SAGA

Why do we support SAGA? We have a big heart for projects or groups that genuinely feel responsible and can be levers of change in the world. PNO is supporting SAGA because it's a movement with passionate and intelligent people who recognize…
UN Global Compact
, ,

PNO has joined the UN Global Compact

We are proud to share that we joined the UN Global Compact a few months ago. Our commitment to the UN Global Compact is yet another way to hold ourselves accountable for our sustainable goals and ambitions. The Global Compact aims to mobilize…
Lenicker partnership announcement

Announcement: A new local partnership

With great excitement, we share the news that PNO Deutschland GmbH and Transport und Service Lenicker GmbH have decided to form a strong partnership where PNO will take over Lenicker’s existing rental business in the German market. This is…
Country Director in Norway
, ,

One month as a Country Director in Norway

How to turn a Seafood trade fair in Barcelona into a business opportunity At the beginning of May, our new Country Director in Norway, Kim Laméus, visited the PNO Group office in Copenhagen, and we had a chat about his first month as Country…
Solar panels Finland
,

Reducing Consumption with Solar Panels in Finland

We had a goal of saving 42%, but already in the first year, we exceeded the goal as the cost savings were 45%, says Petteri Heino, Country Director in Finland. PNO Finland's Solar Panel journey began in 2016. Not many thought of Solar Panels…
NET ZERO 2030
,

PNO’s Climate Investments toward Net Zero 2030

PNO has committed to Net Zero by 2030. It is a commitment to become emission-free by 2030 – not only through our own operations but throughout the entire value chain. We continue to build on our sustainability efforts (B Corp framework) and…