PNO conducts customer satisfaction surveys two times annually to ensure we meet our customers’ needs and expectations. The latest survey’s results show that we are on a great track, as we got rewarded with a high score. Within the survey we also ask our customers to provide feedback, so that we can improve and ensure our service and offerings are reflecting the needs of our customers. 

 

OUR NET PROMOTER SCORE: 63

In this year’s last survey, PNO got a score of 63 on a scale from -100 to 100, which places us on the edge of excellence. We are truly proud and honoured of the great feedback from our customers. It shows that our customer-centric approach is not just a strategy, but a way of doing business on a daily basis. 

FUTURE INITIATIVE

At PNO we want to constantly improve and develop to the benefit of our customers. To do so, we are working on new digital products that are increasing the transparency and efficiency of our customers’ fleet management processes. These solutions will further strengthen PNO’s collaboration with customers and our service performance, as the systems enables us to stay updated on our customers’ fleet and act proactive. 

Fleet Platform

Makes it easier to manager MOT, services, damages, and repairs. Providing valuable fleet insights by tracking trailers and their conditions.

Driver App

A tool for drivers to perform pick-up/drop-off as well as reporting damages and making trailers checks. The data is sent to the Fleet Platform where the customer can easily get an overview and manage access for hauliers and drivers.

Rental Platform

PNO short term rental trailers are available on this online marketplace. Save valuable time by searching on trailer type, model and location – anytime and anywhere. 

 

WHAT IS A NET PROMOTER SCORE? 

Net Promoter Score (NPS), measures customer experience asking customers to answer a key question, using a 0-10 scale: “How likely is it that you would recommend PNO to a friend or colleague?”. If giving a score of 1-7, the customer is categorised as a “detractor”, 7-8 equals a “passive”, and 9-10 is perceived as a promoter. Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

 

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