PNO SCORES HIGH ON CUSTOMER SATISFACTION

PNO’s Net Promoter Score (NPS) for the first half of 2019 reached 66. This great score reflects high customer satisfaction and it’s an achievement all of us at Team PNO are very proud of.

 

PNO decisively outperforms the average NPS results of our industry as well as similar ones. In addition, we’re getting closer to some of the most acknowledged disruptors that are known for delivering world class customer service.

We believe this achievement derives from our belief that strong relationships are the basis for good results. For this reason, we particularly value long-term customer relationships based on trust. In addition, we see our pragmatism as a virtue to make it simple, flexible, and understandable to be a customer at PNO. That’s why we operate under the mantra “one contact, one contract”, providing support to our customers from request to order and during the entire contract lifetime

We are very proud of the Net Promoter Score we have received. It is a result of hard teamwork and reflects our effort to always assist and support our customers the best possible way – also during difficult times. The feedback from our customers enables us to adapt our business to their needs and the changing market. The customer-centric approach is part of PNO’s DNA and the NPS survey a valuable tool to get the needed insights and inputs. A special thanks to all our customers who took their time to give us their valuable feedback.” – Jacob Lee Ørnstrand, Group CEO.


WHAT IS NET PROMOTER SCORE? 
Net Promoter Score (NPS), measures customer experience and predicts business growth. To do this, customers are asked to answer a key question, using a 0-10 scale: “How likely is it that you would recommend PNO to a friend or colleague?”
Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

Related news

Autonomous Trucks: Disruption on Wheels?

The vision of self-driving trucks transporting cargo on highways across countries has already taken root in the public imagination. There are the true believers who see self-driving trucks as both immanent and disruptive, as well as skeptics…
,

High customer satisfaction once again proven

PNO conducts customer satisfaction surveys two times annually to ensure we meet our customers’ needs and expectations. The latest survey’s results show that we are on a great track, as we got rewarded with a high score. Within the survey…
,

PNO Finland Local Community Day with Sipoo Municipality

Following the waste collection day in Nikkilä village back in May, team PNO Finland spent a working day volunteering in support of Sipoo's local community. This time, our Finnish Team has been cleaning the residential area of Söderkulla from…

PNO sells off the workshop in Jönköping

PNO has decided to sell its workshop facility in Jönköping. It has been a process which has been underway for some time now, as we accurately wanted to assess the positive benefits of this decision. We are simply shifting the workshop offerings…
,

PNO announces new member of the Advisory Board

The PNO Advisory Board is joined by Ibrahim Gokcen. He brings great knowledge and expertise within the intersection of logistics and technology. The Advisory Board further consists of Henrik Trepka. The Advisory Board is as an additional…
,

PRESS RELEASE - PNO officially becomes a B Corporation

After an extensive process, Danish trailer rental company PNO has been awarded B Corporation status. B CORPORATION certification is only awarded to companies who meet the highest standards of verified social and environmental performance,…