,

PNO SCORES HIGH ON CUSTOMER SATISFACTION

PNO SCORES HIGH ON CUSTOMER SATISFACTION

PNO’s Net Promoter Score (NPS) for the first half of 2019 reached 66. This great score reflects high customer satisfaction and it’s an achievement all of us at Team PNO are very proud of.

 

PNO decisively outperforms the average NPS results of our industry as well as similar ones. In addition, we’re getting closer to some of the most acknowledged disruptors that are known for delivering world class customer service.

We believe this achievement derives from our belief that strong relationships are the basis for good results. For this reason, we particularly value long-term customer relationships based on trust. In addition, we see our pragmatism as a virtue to make it simple, flexible, and understandable to be a customer at PNO. That’s why we operate under the mantra “one contact, one contract”, providing support to our customers from request to order and during the entire contract lifetime

We are very proud of the Net Promoter Score we have received. It is a result of hard teamwork and reflects our effort to always assist and support our customers the best possible way – also during difficult times. The feedback from our customers enables us to adapt our business to their needs and the changing market. The customer-centric approach is part of PNO’s DNA and the NPS survey a valuable tool to get the needed insights and inputs. A special thanks to all our customers who took their time to give us their valuable feedback.” – Jacob Lee Ørnstrand, Group CEO.


WHAT IS NET PROMOTER SCORE? 
Net Promoter Score (NPS), measures customer experience and predicts business growth. To do this, customers are asked to answer a key question, using a 0-10 scale: “How likely is it that you would recommend PNO to a friend or colleague?”
Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

Related news

Strategy weekend 2023
, ,

Strategy Weekend 2023

Strategy Weekend 2023 At the weekend, everyone from PNO met in Copenhagen to spend time together, meet new colleagues and discuss strategies for 2023. The weekend included exciting presentations from the leadership group, a session about cultural…
Community Day
,

Community Day in Sweden: Supporting Ukrainians in Helsingborg

Together with Rotary, our Swedish team volunteered and met with people from Ukraine who fled to Helsingborg for their community day. Team members had personal meetings to answer all the participants' questions about life in Sweden. The questions…
Trees supported with PNO health
,

Supporting the Planet with our Health Initiatives

How about boosting your health while helping the planet? That sounds like a win-win to us, so at PNO, we combine our people and planet initiatives by ensuring that everyone at PNO can focus on mental and physical health; while doing so, employees…
Net Zero by 2030
, ,

Our Journey To Net Zero by 2030

Our journey to Net Zero by 2030 Back in 2020, we committed to becoming Net Zero by 2030. We know it’s a big commitment because we want to become emissions-free in our operations and throughout our entire value chain. Bet you’ve heard…
,

PNO outsources the workshop in Finland

PNO and Raskaspari have agreed on outsourcing of Finish workshop activities PNO and Raskaspari have signed an agreement for Raskaspari to take over PNO’s current workshop in Sipoo. The transfer means all activities and personnel will…
Impact Report 2022
, ,

Launch of our Impact Report 2022

We’re excited to launch our Impact Report 2022 – a place to share the progress of our sustainability initiatives. With our purpose to lead the transition to sustainable freight, it’s about taking an honest look at how far we have come…