,

PNO SCORES HIGH ON CUSTOMER SATISFACTION

PNO SCORES HIGH ON CUSTOMER SATISFACTION

PNO’s Net Promoter Score (NPS) for the first half of 2019 reached 66. This great score reflects high customer satisfaction and it’s an achievement all of us at Team PNO are very proud of.

 

PNO decisively outperforms the average NPS results of our industry as well as similar ones. In addition, we’re getting closer to some of the most acknowledged disruptors that are known for delivering world class customer service.

We believe this achievement derives from our belief that strong relationships are the basis for good results. For this reason, we particularly value long-term customer relationships based on trust. In addition, we see our pragmatism as a virtue to make it simple, flexible, and understandable to be a customer at PNO. That’s why we operate under the mantra “one contact, one contract”, providing support to our customers from request to order and during the entire contract lifetime

We are very proud of the Net Promoter Score we have received. It is a result of hard teamwork and reflects our effort to always assist and support our customers the best possible way – also during difficult times. The feedback from our customers enables us to adapt our business to their needs and the changing market. The customer-centric approach is part of PNO’s DNA and the NPS survey a valuable tool to get the needed insights and inputs. A special thanks to all our customers who took their time to give us their valuable feedback.” – Jacob Lee Ørnstrand, Group CEO.


WHAT IS NET PROMOTER SCORE? 
Net Promoter Score (NPS), measures customer experience and predicts business growth. To do this, customers are asked to answer a key question, using a 0-10 scale: “How likely is it that you would recommend PNO to a friend or colleague?”
Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

Related news

, ,

PNO participated in the Future Day Event hosted by the Schwarz Group

PNO had the privilege of being invited to the Future Day Event organized by the Schwarz Group in Mockmühl in South Germany near their headquarters. In collaboration with THT New Cool & Carrier, PNO showcased the electric reefers, which…
, ,

Added value through strategic cooperation between Alltrucks and PNO

Alltrucks Truck & Trailer Service, the independent full-service workshop concept that offers multi-brand expertise to professional commercial vehicle workshops and operates a network of around 700 workshops in 16 European countries, is entering…
, ,

Launch of PNO’s Impact Progress Report 2023

We’re excited to launch our Impact Progress Report 2023 – a place where we share the progress we’ve made. Progress is the keyword for our report. Creating meaningful change for our people and the planet is a journey. There is no destination.…
, ,

We’re not a sustainable company. We’re a responsible one.

Sustainability doesn’t exist in the freight industry. We want to change that. That’s why our purpose is to lead the transition to sustainable freight. It’s a journey to become sustainable and create a positive impact. One that needs…
, ,

PNO is on the move. It’s B Corp month.

It’s our favorite month of the year – B Corp month. This year, we celebrate in the spirit of “the way forward.” You see, working with impact and sustainability is a forever work in progress. There is no destination. It’s a road less…
, ,

PNO’s Carbon Calculator goes live

Today is a super special day for us. We’re extremely excited to announce that we’ve launched our very own Carbon Calculator on our fleet platform. All our customers are now able to see their fleet’s total CO2 emissions. This is a tool…