,

PNO’s Fleet Management Ensure Effective Administration for Customers

Fleet Management

 

Stina Svensson Fleet Coordinator Sweden

 

Stina Svensson, Fleet Coordinator in Sweden, shares her knowledge with fleet management and explains how it improves the rental experience for PNO’s customers.

What’s your day to day role and responsibility working in Fleet for PNO?

My daily role as a Fleet Coordinator involves controlling the cost of damages and maintenance on our trailers in the Swedish fleet. I’m in contact with the customer when they need to visit a workshop, and it’s my responsibility that the processes run as smoothly as possible. My role also involves conducting insurance cases for major claims. 

What difference does it make for our customers that we have fleet departments? 

We’re making a difference for the customer by contributing to a high level of service and flexible handling of damages. We want our customers to be as satisfied as possible and meet their needs.

Do you have a good customer story to share with us?

A customer rented a unit that suffered major damage in France, and the unit had to be transported to Berger’s factory in Austria. In this case, I made it easier for the customer by coordinating the various parties and pushing the case. The truck caused the damage, not our trailer, and the easiest thing for me would have been to hand the case to those responsible for the truck, but we want to go the extra mile for our customers, so I helped them through the process. 

 

“The most important part of my job is contributing to satisfied customers and ensuring we have effective administration.” 

 

Your role involves a lot of coordination – how do you manage to keep track and always provide a good service? 

I always document to make sure I don’t miss any mentioned details. My calendar is also a big help to keep track of everything. 

 

Read more stories from PNO here.

Related news

, ,

PNO is on the move. It’s B Corp month.

It’s our favorite month of the year – B Corp month. This year, we celebrate in the spirit of “the way forward.” You see, working with impact and sustainability is a forever work in progress. There is no destination. It’s a road less…
, ,

PNO’s Carbon Calculator goes live

Today is a super special day for us. We’re extremely excited to announce that we’ve launched our very own Carbon Calculator on our fleet platform. All our customers are now able to see their fleet’s total CO2 emissions. This is a tool…
, ,

PNO joins UN’s Business & Human Rights Accelerator

PNO joined the UN’s Business and Human Rights Accelerator. From February 2024 onwards, we’ll be attending this programme to strengthen our awareness on human rights. In 2023, we’ve focused a lot on other impact categories such as the environment,…
, ,

PNO Sweden receives Platinum EcoVadis Medal

Another day, another sustainability assessment. PNO Sweden has partnered with EcoVadis to undergo a sustainability rating. At PNO, we value receiving an independent, third-party assessment as it provides an outside perspective on our sustainability…
, ,

Diversity, Equity & Inclusion – An important pillar for PNO

Our purpose is to lead the transition to sustainable freight. We constantly push the boundaries to create a more responsible version of PNO where we make a profound impact. As a responsible company, Diversity, Equity and Inclusion is a fundamental…
, ,

Celebrating 100+ B Corps

Last Friday, we had the pleasure to attend B Corp Nordic’s event to celebrate that we’re a community of 100+ B Corps in the Nordics now. Our key takeaways? It only takes one person with a dream and a vision to start a movement that…